Boosting Office Efficiency "Good morning ladies and gentlemen, I am Ian Henderson of Hirondell Akamura Associates and I am here to talk about efficiency." It was Monday morning, around ten, the staff meeting, boring stuff. "Now I did some preliminaries last week and I found that your availability ratio only rose to seventy eight percent on Thursday, and that excludes annual leave, sick leave and other legitimate absence, and actually fell below fifty percent on Tuesday and Friday." Boring, Karen mentally switched off and began to day dream of fucking Barry her boss. Muscular well built rugged Barry in his smart lightweight suit started to dream of Saturday's match against Blaenavon, last time they lost 13-12 after the referee missed an illegal forward pass that let them score a try and conversion in the last two minutes. "From putting down the phone until the next call the average toilet break is actually nineteen minutes, the average ladies and gentlemen, two or three times a day, an hour lost, calls diverted for an hour a day per receptionist, that is where you keep falling down." Mike Summerbee the office manager raised his hand, "Mike?" Ian queried. "So what do you suggest?" he asked. "Well on the plus side you do have a high customer satisfaction ratio, far better than Mumbai for instance so really it is about efficency." Mike raised his hand again, "Right we know this," he said, "What do you suggest?" Ian smiled, "Hirondell Akamura are specialists in this field, in fact we are the world leaders in our field and our type 43 office chair is another significant step towards driving efficiency ratios towards an achievable goal of up to ninety eight percent, based on seven working hours per day. …the next moment changed everything
